FAQ - Vaisala Online Store

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Frequently Asked Questions

Who can purchase online?

We are currently accepting purchases from legal companies only. I.e. orders from consumers are not accepted.

Why can't I order to my country?

We currently cover 95 countries across the globe. If your country is not supported, you can still browse our offering and leave a request for quotation. Also, you can contact your local sales to discuss your needs.

I cannot find a suitable product?

Please note that we are not selling all of our products online. If you are unable to locate a suitable product or want different options for your product, please contact your local sales.

What is the currency of the Online Store?

Prices are in USD for all visitors from Northern and Latin America.

How can I pay my order?

We offer the following payment methods in our Online Store:

  • International credit cards: Mastercard, Visa
  • Pre-payment with a bank transfer*
  • Direct payment through PayPal account
  • Invoice (30 days NET)**, available for Customers in Andorra, Australia, Belgium, Canada, Croatia, Finland, France, Germany, Gibraltar, Iceland, Luxembourg, Liechtenstein, Malta, Monaco, Netherlands, New Zealand, San Marino, Sweden, Switzerland, United Kingdom, United States and Vatican City.

* By choosing pre-payment with a bank transfer method for paying your purchases, we will immediately send you a proforma invoice including our banking details to the e-mail address you have provided in your order. Please note that we will process your order only after your payment has been received by Vaisala.

** Vaisala reserves the right to make a credit check for invoice customers and revoke the order in case the check is failed. Please note that credit checking may also slow down order processing.

Where is my order?

Once you have placed an order, we will process it within two business days. You will then receive an order acknowledgement with an estimated delivery date. Once your products have been manufactured and shipped, you will receive a notification email with a shipment tracking code.

Why should I register and what are the requirements?

Registering to our Online Store brings you the following benefits:

  • Faster check-out process - your contact information is stored in the Online Store, allowing us to pre-fill the order form for you.
  • Access to online order history - see your past purchases and quickly convert them into a new order.
  • Access to view and edit your address information
  • Access to MyVaisala self-service support portal, which enables you to submit and follow up your service requests online 24/7/365.

You must be a legal company in order to qualify and purchase from our Online Store.

Please note that registration is not required in order to make purchases.

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