Terms and Conditions of Sale - Vaisala Online Store

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Terms and Conditions

All purchases from the Vaisala Online Store shall be governed by these Terms and Conditions and the applicable General Conditions of Sale and General Conditions of Service of Vaisala (collectively “General Conditions”), as defined below. In case of any discrepancy between these Terms and Conditions and the General Conditions, these Terms and Conditions shall prevail.

The definitions used in these Vaisala Online Store Terms and Conditions of Sale shall have the similar meaning as in the General Conditions, except the words "Product" and “Service”, which in these Online Store Terms and Conditions shall refer specifically to the products (hereinafter "Product(s)") and services (hereinafter "Service(s)") sold via the Online Store.

Vaisala reserves the right at its sole discretion to amend, modify or alter these Terms and Conditions and the General Conditions at any time without prior notice.

Customer Country Applicable General Conditions for Products Applicable General Conditions for Services
Australia General Conditions of Sale Vaisala Pty Ltd General Conditions of Service Vaisala Pty Ltd
Canada General Conditions of Sale Vaisala Canada Inc General Conditions of Service Vaisala Canada Inc
Germany General Conditions of Sale Vaisala GmbH General Conditions of Service Vaisala GmbH
UK General Conditions of Sale Vaisala Ltd General Conditions of Service Vaisala Ltd
USA General Conditions of Sale Vaisala Inc General Conditions of Service Vaisala Inc
Any other country General Conditions of Sale Vaisala Oyj General Conditions of Service Vaisala Oyj



We offer the following payment methods in most regions:

  • Credit cards*: Visa, MasterCard, Discover, and American Express
  • Direct payment through PayPal account*
  • Pre-payment with a bank transfer**
  • Invoice (30 days NET)***, available for Customers in Andorra, Australia, Belgium, Canada, Croatia, Finland, France, Germany, Gibraltar, Iceland, Luxembourg, Liechtenstein, Malta, Monaco, Netherlands, New Zealand, San Marino, Sweden, Switzerland, United Kingdom, United States and Vatican City.

*Not availabe in Latin America

**By choosing pre-payment with a bank transfer method for paying your purchases, the system will provide you with a proforma invoice including our banking details to the e-mail address you have provided in your order. Please note that we will process your order only after your payment has been received by Vaisala.

***Vaisala reserves the right to make a credit check for invoice customers, and this may slow down order processing.

Taxes and Prices

All Online Store prices are net prices, exclusive of any value added or sales taxes.

If applicable, any and all taxes will be added during the purchasing process and shall be borne by the Customer. The Customer shall be liable for providing Vaisala full and correct details of its identity. The Customer acknowledges and accepts that any incorrect details of the Customer's identity that cause Vaisala a responsibility to pay sals tax, shall be added to the value of the Customer's order.

Sales tax is an estimate only. Final sum of the customer's purchase(s) will be corrected in the Order Acknowledgement and refund (if any) will be issued in five (5) business days to the customer's credit card, if applicable.

Any and all online orders from the United States of America include sales tax. Vaisala is obliged to collect the sales tax imposed by local/federal government or state. Tax exempt customers are urged to contact the Customer Service (800-408-9454 or us-customerservice@vaisala.com) to place the order.


Terms of delivery

DAP (INCOTERMS 2020), Delivered at place.

Vaisala reserves the right to choose the carrier. Once your order has been shipped, you will receive an e-mail notification with a tracking code.

Delivery Time

Products shall be manufactured upon order and delivery will take place as soon as the ordered Products are ready for shipment. A typical delivery time for a single unit to USA and Canada is shown on the Product details. Typical delivery time to Latin American countries is one more week. The actual delivery time varies based on the amount of units ordered. The actual delivery time will be confirmed on a separate order acknowledgement to the e-mail address provided in the order.

If you require a specific delivery time, please contact your local sales engineers.

For all Service orders, the delivery time for a single Service is shown in the description of each Service item. In the case where several Services are ordered, the delivery time equals to the longest individual delivery time.

Delivery Fee

All instruments and spare parts are shipped free of charge. For all Service orders, excluding returns for warranty evaluation, a delivery and handling fee of USD 30 is applied. This fee covers 2-way transportation for the instruments being serviced, using a carrier of Vaisala’s choice.


All Products are protected by a 12 months warranty as the standard minimum. Selected products are being covered for up to 24 months. Please see vaisala.com/en/warranty for more detailed information.

Services are covered by a 6 months service warranty.

Warranty terms are included in the applicable General Conditions (see table above).

For any inquiries regarding warranty claims, please contact the Vaisala technical support.


Order Cancellations and Returns

Only defective Products subject to the warranty terms can be returned for service or if the cause for the return is a direct result of a Vaisala error i.e. products not matching Customer's order.


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